We hope you will be satisfied with your purchases from Home Gallery Interiors. However, should you wish to return an item purchased from us either in-store or online, the following procedures and policies will apply.
We are happy to accept items as returns when purchased in-store within 14 days of purchase date provided you have your proof or purchase and the returned goods are in a saleable condition, in their original packaging and have not been used or damaged.
Made to measure or bespoke items may be returned in exceptional circumstances (please see below).
Should we accept your returned item we will issue you with a Credit Note. Please note we do not offer cash refunds.
If you purchase an item from us online, you may cancel the item prior to delivery or return the item within 14 days of delivery for a full refund, provided the returned goods are in a saleable condition, in their original packaging and have not been used or damaged. Special order, made to measure or bespoke items may not be returned in exceptional circumstances (please see below). To make a return please email [email protected]
You will however be responsible for any postage / courier charges to return the item.
Please ensure to use appropriate packaging as only items that reach us in perfect condition will be accepted as returns. Once the item has been returned we will review it and once approved a refund will be issued. Please allow 28 days for the money to be refunded to your account.
Special Orders and Made to Measure or Bespoke Items
In exceptional circumstances, we may agree to accept the return of a special order (non-stock items) and made to measure or bespoke items.
For orders of special orders (non-stock items) and made to measure or bespoke items ordered in-store a 50% deposit is required to secure that order. Should we agree to accept the cancellation of your order we reserve the right to keep part of your deposit.
For online sales of Special Order (non-stock items) and made to measure items or Bespoke items, that we agree to accept as a return, we reserve the right to withhold up to 30% of the value you paid to purchase the item.
Faulty or Defective Goods
If you receive an item from us that is faulty or defective, please contact our Customer Service Department immediately at [email protected] We will ensure to remedy the situation for you as soon as possible.